- What if I have an issue with my RYTHM product?
First read all the FAQ’s below. If not answered below, please talk with your dispensary first. We empower our dispensary partners to handle most product issues and questions. If you have already reached out to them and you can’t find your answer we are here to help, please email [email protected]
When emailing please have prepared pictures or videos of the issue if possible and access to any identifying numbers such as state batch codes.
- Why does my cart/disposable look less than full?
This space is called headspace. We use the highest quality CCELL vape hardware that has a high capacity ceramic wick. We will fill our carts and disposables to the specified amounts listed on the packaging. Once the oil is filled the wick starts absorbing the cannabis oil. This absorption can soak up 30%+ of the oil in the unit. That oil is still in your device, primed and ready to smoke in the wick.
- I broke my cartridge or disposable.
Unfortunately physical damage is not covered under our warranty process.
If you have a question on what qualifies as physical damage, please email us at [email protected] with a photo.